Privacy Policy

Last updated: March 1, 2026

VelvetChat ("we," "us," or "our") operates the velvetchat.io website and related services. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our services.

1. Information We Collect

We may collect the following types of information:

Account Information: When you sign up or connect via Discord, we collect your Discord username, user ID, email address, and avatar.
Billing Information: We collect billing details necessary to process payments, including email addresses and payment history. Payment processing is handled by third-party providers (Stripe, QuickBooks Online) and we do not store credit card or bank account numbers directly.
Usage Data: We collect information about how you interact with our services, including time-tracking data, session logs, and feature usage.
Communications: Messages sent through our Discord bot or onboarding forms may be stored to provide our services.

2. How We Use Your Information

To provide, maintain, and improve our services
To process transactions and send billing notifications
To communicate with you about your account or our services
To manage employee time-tracking and payroll
To respond to inquiries and provide customer support
To comply with legal obligations

3. Third-Party Services

We use the following third-party services that may process your data:

Stripe: Payment processing (Stripe Privacy Policy)
Intuit QuickBooks Online: Invoicing and billing (Intuit Privacy Statement)
Discord: Authentication and communication (Discord Privacy Policy)
Resend: Transactional email delivery

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information. Access tokens and credentials are stored securely on our servers and encrypted in transit. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. Billing records are retained as required by applicable tax and accounting regulations. You may request deletion of your data by contacting us.

6. Your Rights

Depending on your jurisdiction, you may have the right to:

Access and receive a copy of your personal data
Request correction of inaccurate data
Request deletion of your personal data
Object to or restrict processing of your data
Withdraw consent at any time

7. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page with a revised "Last updated" date.

9. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at support@velvetchat.io.